We are looking for a highly motivated, fast-learning professional Inside Sales & Customer Support Specialist. This role is ideal for someone seeking a long-term career opportunity, who demonstrates reliability, professionalism, and a proactive approach to learning both during training and independently.

What You'll Do

• Deliver outstanding customer support through phone, email, and chat.
• Respond promptly and professionally to customer and sales team inquiries.
• Accurately process orders, returns, and exchanges.
• Manage inside sales activities and oversee accounts for assigned customers.
• Address and resolve customer concerns with patience and empathy.
• Conduct outbound follow-up calls to provide updates or additional information.
• Maintain clear and effective communication to ensure customer satisfaction.
• Perform precise order entry and maintain accurate records.

What We're Looking For

• Strong data entry skills with attention to detail.
• Ability to read and interpret purchase orders (POs).
• Commitment to following established processes and ensuring compliance.
• Previous experience in customer service and sales support roles.
• Proficiency in English; Spanish bilingual skills are a plus.
• Familiarity with customer service software, databases, and related tools.
• Excellent communication and client-facing skills.
• Strong problem-solving abilities and capacity to multitask effectively.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.